Privacy Policy — dhaka9

dhaka9 ("dhaka9", "we", "us", "our") operates the online casino and sports betting platform accessible at https://dhaka9.com, serving adult players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

As an operator processing the personal data of our players and site visitors, dhaka9 takes its data protection responsibilities seriously. This Privacy Policy is designed to provide you with clear, transparent information about our data practices so that you can make informed decisions about your engagement with the platform.

This Policy applies to all personal data collected through the dhaka9 website, mobile-optimised site, customer support channels, and any other service provided under the dhaka9 brand. It should be read alongside the dhaka9 Terms & Conditions and the Responsible Gaming guidelines, both of which form part of the overall agreement between you and dhaka9.

For the purposes of this Privacy Policy, dhaka9 acts as the data controller in respect of the personal data it collects and processes about registered players and website visitors. As data controller, dhaka9 determines the purposes and means of processing personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

All data protection enquiries, access requests, and complaints should be directed to the dhaka9 support team using the contact details set out in Section 15 of this Policy.

dhaka9 collects and processes several categories of personal data, depending on how you interact with the platform. The categories of data we collect are described below.

dhaka9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data except where a government-issued identity document containing such information is submitted voluntarily by the player for KYC purposes.

dhaka9 collects personal data through the following channels and mechanisms:

• Direct submission: Data you actively provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technical collection: Data collected automatically when you access the platform, including IP address, device identifiers, browser information, and session activity logs, collected via server logs and cookies.
• Payment processors: Transaction confirmation data received from mobile banking providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) when you make a deposit or withdrawal.
• Identity verification partners: Data returned from third-party KYC verification services engaged by dhaka9 to authenticate the identity documents you submit.
• Fraud prevention services: Risk-scoring and device fingerprint data from third-party fraud detection providers used to protect the platform and its players from fraudulent activity.

dhaka9 processes your personal data for the following specific purposes. We only process data where we have a valid legal basis for doing so, as described in Section 6.

• Account management: Creating, maintaining, and administering your dhaka9 player account, including managing login credentials and account preferences.
• Transaction processing: Processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and major Bangladeshi banks, and maintaining accurate financial records of all transactions.
• Identity verification (KYC): Verifying your age, identity, and the ownership of payment methods before processing your first withdrawal, in accordance with our anti-money-laundering obligations.
• Customer support: Responding to your enquiries, resolving complaints, and providing assistance with account, payment, and gaming issues.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, bonus abuse, money laundering, account takeover attempts, and other harmful or unlawful conduct on the platform.
• Responsible gaming: Monitoring gameplay patterns to identify potential signs of problem gambling and enforcing any deposit limits, cooling-off periods, or self-exclusion requests you have placed on your account.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how players interact with the platform and to improve the quality, performance, and range of games and services offered.
• Marketing communications: Sending you information about dhaka9 promotions, bonuses, seasonal offers (e.g., BPL season, Eid ul-Fitr promotions, Pohela Boishakh specials), and VIP loyalty programme updates, where you have not opted out of such communications.
• Legal compliance: Meeting dhaka9's obligations under applicable laws and responding to lawful requests from competent authorities.

dhaka9 relies on one or more of the following legal bases when processing your personal data:

• Contractual necessity: Processing that is required to perform the contract between you and dhaka9 — for example, processing your deposits and withdrawals, managing your account, and delivering the gaming services you have requested.
• Legitimate interests: Processing that serves dhaka9's legitimate business interests, provided those interests are not overridden by your data protection rights — for example, fraud detection, security monitoring, and platform analytics.
• Legal obligation: Processing that is necessary to comply with a legal or regulatory obligation applicable to dhaka9 — for example, retaining transaction records for anti-money-laundering compliance or responding to lawful requests from regulatory authorities.
• Consent: Processing based on your freely given, specific, and informed consent — for example, sending you optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time by contacting support, without affecting the lawfulness of processing carried out prior to withdrawal.

dhaka9 does not sell, rent, or commercially transfer your personal data to unaffiliated third parties. We share personal data only with the categories of recipients listed below, and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — for the purpose of processing your financial transactions on the platform.
• Identity verification (KYC) providers: Third-party services engaged to verify the authenticity of identity documents submitted by players during the account verification process.
• Fraud prevention and security providers: Third-party risk management services that assist dhaka9 in detecting and preventing fraudulent activity, account abuse, and money laundering on the platform.
• Game technology providers: Casino game studios and platform providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe, who may receive session and game-play data necessary to deliver their games and calculate outcomes.
• IT and hosting infrastructure providers: Cloud hosting, database management, and network security vendors who process data on dhaka9's behalf and under strict data processing agreements.
• Legal and regulatory authorities: Competent government bodies, law enforcement agencies, or courts where dhaka9 is required by law or a valid legal order to disclose player information.

When you make a deposit or request a withdrawal on dhaka9, you provide payment details such as your bKash, Nagad, or Rocket mobile number, or bank account information. This data is used exclusively to process the transaction you have initiated and to maintain an accurate record of your financial activity on the platform.

dhaka9 does not store full payment card details on its own servers. Card transactions are processed through PCI-DSS compliant payment gateways that handle card data in accordance with international card industry security standards.

For mobile banking transactions via bKash, Nagad, Rocket, and Upay, your mobile number and transaction reference are shared with the relevant mobile banking operator to confirm and complete the transfer. dhaka9 retains transaction confirmation records — including amounts, timestamps, and reference numbers — for a minimum of five years as required by applicable financial record-keeping obligations.

dhaka9 uses cookies and similar technologies (including local storage and session tokens) on its platform. Cookies are small text files stored on your device that help us recognise you across sessions, maintain your login state, and understand how you use the platform.

The following categories of cookies are used on dhaka9:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred deposit method, and display configuration to improve your experience on return visits.
• Analytical cookies: Collect anonymised or pseudonymised data about how visitors navigate the platform — which pages are visited, how long sessions last, and where errors occur. This data is used to improve platform performance and content.
• Marketing cookies: Track your interaction with dhaka9 promotional content and help us measure the effectiveness of our campaigns. These cookies are used only for dhaka9's own promotional activities; we do not use third-party advertising networks to serve ads on other websites.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use the platform. Disabling other categories of cookies will not prevent you from accessing the platform but may reduce the quality of your experience.

dhaka9 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The general retention principles we apply are:

• Active account data: Retained for the full duration of your account and for a period of five years after the date of account closure, to comply with anti-money-laundering and financial record-keeping obligations.
• KYC verification documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Customer support communications: Retained for three years from the date of the last interaction.
• Technical and usage logs: Retained for up to 24 months for security and fraud prevention purposes, then deleted or anonymised.
• Marketing consent records: Retained for as long as necessary to demonstrate consent and for three years after withdrawal of consent.

Once the applicable retention period expires, personal data is securely deleted from dhaka9 systems or, where deletion is not immediately practicable, anonymised so that it can no longer be associated with an identifiable individual.

dhaka9 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and dhaka9 servers.
• Encryption of sensitive data fields at rest within our databases.
• Role-based access controls limiting internal access to personal data to only those employees and contractors who require it to perform their job functions.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised login.
• Regular security assessments and penetration testing of the platform infrastructure.
• Automated monitoring and alerting systems for anomalous access patterns and potential security incidents.

While dhaka9 takes data security seriously and implements robust protective measures, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials confidential and for using a strong, unique password for your dhaka9 account.

As a player whose personal data is processed by dhaka9, you have the following rights in respect of your data. To exercise any of these rights, please contact us using the details in Section 15. dhaka9 will acknowledge your request within five business days and provide a substantive response within 30 days.

The dhaka9 platform is strictly for use by adults aged 18 years and above. dhaka9 does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that your minor child has accessed the platform or provided personal data to dhaka9, please contact us immediately at [email protected] and we will take prompt steps to delete any data associated with the minor's access and prevent further access.

dhaka9 employs age verification procedures during the account registration process and prior to processing withdrawals precisely to prevent minors from accessing the platform. Providing false information about your age during registration is a serious breach of the Terms & Conditions and may result in immediate account closure and forfeiture of any associated balance.

dhaka9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform functionality. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, for significant changes, notify registered players by email or via a platform notification.

Your continued use of the dhaka9 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of how dhaka9 handles your personal data. The most current version of this Policy supersedes all previous versions.

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or wish to raise a concern about dhaka9's data processing practices, please contact the dhaka9 support team using the details below. All privacy-related requests are handled by our support team with appropriate confidentiality.